Terms & Condition

Terms and Conditions for  Hupro Private Limited Logistics Supply Platform

Effective Date:

1. Introduction Welcome to Hupro (the "Platform"). These Terms and Conditions ("Terms") govern your use of the services provided by Hupro Private Limited, including our website, mobile application, and related services (collectively referred to as the "Services"). By accessing or using the Platform, you agree to comply with and be bound by these Terms.

2. Eligibility To use the Platform, you must be at least 18 years old and capable of entering into legally binding contracts. By using the Platform, you represent and warrant that you meet these eligibility requirements.

3. Registration and Account

• Users may be required to create an account to access certain features or services.
• You must provide accurate and complete information during registration and keep your account details updated.
• You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

4. Services Provided

• Hupro connects logistics providers ("Carriers") with customers ("Shippers") to facilitate the transportation of goods.
• Carriers may list available services, including pricing, delivery times, and routes, while Shippers can request quotes and schedule shipments.
• The Platform does not directly engage in the transportation of goods; it serves as an intermediary.

5. Fees and Payments

• Users agree to pay all fees associated with the Services, including shipping charges, handling fees, and any other applicable costs.
• Payments may be processed through third-party payment processors. You agree to comply with the payment terms of those processors.
• All fees are non-refundable unless otherwise specified.

6. Responsibilities of Shippers

• Shippers are responsible for ensuring that the goods are properly packed and comply with applicable laws and regulations.
• Shippers must provide accurate information regarding the shipment, including but not limited to weight, dimensions, and nature of the goods.
• Shippers must ensure that their goods are safe to transport and do not violate any laws or regulations.

7. Responsibilities of Carriers

• Carriers are responsible for providing accurate delivery times and services as described in their listings.
• Carriers must comply with all applicable laws and regulations related to the transportation of goods.
• Carriers must take reasonable care to protect the goods during transportation.

8. Prohibited Activities Users agree not to:

• Engage in any fraudulent or illegal activity on the Platform.
• Use the Platform to transport prohibited or dangerous goods, including but not limited to hazardous materials, illegal substances, or contraband.
• Interfere with or disrupt the Platform’s services, systems, or servers.

9. Liability

• The Platform is not responsible for any loss, damage, or delay that occurs during the transportation of goods.
• Users agree to indemnify and hold harmless Hupro Private Limited, its affiliates, and service providers from any claims arising from their use of the Platform.

10. Privacy and Data Protection

• By using the Platform, you consent to the collection, use, and sharing of your personal data as outlined in our Privacy Policy.
• We take reasonable measures to protect your data, but we cannot guarantee the security of any data transmitted over the internet.

11. Termination

• Either party may terminate or suspend their account at any time for any reason, including but not limited to a violation of these Terms.
• Hupro Private Limited reserves the right to suspend or terminate access to the Platform for any user who violates these Terms.

12. Dispute Resolution

• Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of Gujarat Government.
• The venue for any legal proceedings will be in Gujarat.

13. Modifications

• Hupro Private Limited reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Platform. You are responsible for reviewing the Terms periodically.

14. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of Gujarat, without regard to its conflict of law principles.

15. Contact Information For any questions or concerns regarding these Terms, please contact us at: care@hupro.in , 080 62 181 330

Terms and Conditions for Hupro Private Limited Passenger Supply Platform

Effective Date: 08-07-2025

1. Introduction Welcome to Hupro (the "Platform"), a service provided by Hupro Private Limited ("we," "us," "our"). These Terms and Conditions ("Terms") govern your access to and use of the Platform, including any related services, applications, or websites (collectively referred to as the "Services"). By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility To use the Platform, you must be at least 18 years old and legally able to enter into binding contracts. By using the Platform, you represent and warrant that you meet these eligibility requirements.

3. Registration and Account

• You may be required to create an account to use certain features or book transportation services.
• During registration, you must provide accurate and complete information and ensure that your account details are up-to-date.
• You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

4. Services Provided

• Hupro connects passengers ("Passengers") with drivers ("Drivers") who provide transportation services.
• The Platform allows Passengers to book rides, check ride prices, track vehicles, and make payments.
• Drivers use the Platform to offer transportation services in their personal or company-owned vehicles. Hupro acts solely as an intermediary and does not directly provide transportation services.

5. Fees and Payments

• Passengers agree to pay all applicable fees for the transportation services, including ride fare, surge pricing, tolls, and any other associated charges.
• All payments will be processed through third-party payment processors, and you agree to comply with their terms.
• Fees and charges are non-refundable unless otherwise specified by Hupro Private Limited.

6. Passenger Responsibilities

• Passengers must ensure that they provide accurate pickup and drop-off locations, including any special instructions.
• Passengers must behave respectfully and responsibly during their ride, including refraining from disruptive behaviour or damage to the vehicle.
• Passengers are responsible for their personal belongings during the ride. Hupro Private Limited is not responsible for lost items.

7. Driver Responsibilities

• Drivers must provide transportation services in accordance with all applicable laws and regulations, including having the necessary licenses and insurance.
• Drivers are responsible for maintaining their vehicle in a safe and clean condition.
• Drivers must arrive at the pickup location on time, or they should communicate delays to the Passenger.

8. Code of Conduct Both Passengers and Drivers must:

• Treat each other with respect and courtesy.
• Not engage in illegal, discriminatory, or harassing behaviour.
• Not use the Platform for any illegal purposes or activities, including but not limited to drug use, carrying hazardous materials, or transporting prohibited items.

9. Prohibited Activities Users agree not to:

• Engage in fraudulent or illegal activities on the Platform.
• Use the Platform to solicit or arrange rides outside the Platform, circumventing the payment or service structure.
• Engage in behaviour that threatens the safety, comfort, or well-being of others (e.g., physical violence, abusive language, etc.).

10. Privacy and Data Protection

• By using the Platform, you consent to the collection, use, and processing of your personal data as outlined in our Privacy Policy.
• We take reasonable steps to protect your data; however, we cannot guarantee the complete security of any information transmitted over the internet.

11. Limitation of Liability

• The Platform is not responsible for any direct or indirect loss, injury, or damage that occurs during a ride.
• Hupro Private Limited disclaims any liability for issues arising from the performance of Drivers or Passengers. We act as an intermediary only and are not liable for the actions of users.
• Passengers and Drivers are solely responsible for resolving any disputes related to the transportation services.

12. Termination and Suspension

• Hupro Private Limited reserves the right to suspend or terminate access to the Platform for any user who violates these Terms or engages in illegal or harmful behaviour.
• Either party (Passenger or Driver) may terminate the ride request or service at any time, subject to payment for any incurred charges.

13. Dispute Resolution

• Any disputes related to these Terms shall be resolved through binding arbitration, with the location and arbitration provider specified in the applicable agreement.
• Any claim, dispute, or controversy between the parties shall be governed by the laws of Gujarat.

14. Modifications

• Hupro Private Limted reserves the right to modify or update these Terms at any time. Changes will be posted on the Platform, and the effective date will be updated accordingly.
• You are responsible for reviewing these Terms periodically for any updates or changes.

15. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of Gujarat, without regard to its conflict of law provisions.

16. Contact Information For any questions or concerns regarding these Terms, please contact us at: care@hupro.in , 080 62 181 330